My experience of ICA and Michelle Prini in particular has been a very good one. I was seeking to have my Italian citizenship recognised from my late mothers Italian birth and domicile prior to marrying my father, a British soldier, after the war and then her moving to the UK where she became a British citizen. There was a difficulty arising as a spelling mistake on her birth certificate caused a differentiation to subsequent documentation and hence the question, do the documents relate to the same person? Michelle coordinated the entire process to its successful conclusion. She was always clear in her requests and instructions, and an absolute pleasure to deal with. I will make sure my extended family use these same services and ask for Michelle Prini by name.